Refund Policy

Introduction:
At Prosytle Wigs, we are committed to providing the highest quality wigs and exceptional customer service. We understand that sometimes, despite our best efforts, you may need to request a refund for your purchase. We have established a fair and transparent refund policy to ensure that your refund request is handled promptly and efficiently. Please read the following guidelines to understand our refund policy in detail.

Refund Eligibility:

  • You are eligible for a refund if you have received a damaged, defective, or incorrect item from our website.
  • Refunds are also applicable if we have accidentally shipped a different item than what was ordered.
  • If you have been charged twice for the same order, you are eligible for a refund of the extra charge.

Refund Process:

  • To request a refund, please contact our customer service team at sales@prosytle.com within 7 days of receiving the item.
  • Please include your order number, reason for the refund request, and any relevant photos or videos supporting your claim.
  • Our customer service team will review your request and get back to you within 24-48 hours with a resolution.
  • If your refund request is approved, we will initiate the refund process immediately.

Refund Timeline:

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method used for the purchase. Please note that the actual time taken for the refund to reflect in your account may vary depending on your bank or payment processor.

Please note:

  • Refunds will not be issued for items that have been worn, washed, cut, or altered in any way.
  • Original shipping fees are non-refundable unless the item received was damaged, defective, or incorrect.
  • Prosytle Wigs reserves the right to deny any refund request that does not meet the above criteria or is deemed fraudulent.

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team at sales@prosytle.com. We are always happy to assist you and ensure a smooth and satisfactory resolution to any issues you may encounter with your purchase.